Service

Service

24-hour online technical and support, the whole vehicle is guaranteed for 1 year, and spare parts are provided free of charge if there is a problem during the warranty period.

STRENGTH FULLY REINFORCED

strength fully reinforced

LUGONG group has ensured the excellence of performance and stable use by having experiencedmanufacturingteam,relying on advanced equipment, importing oversea parts and with the attitude of excellence.

ADVANCED PROCESS FLOW

advanced process flow

2 R&Dcenters, 6laboratories, 12 engineers and 88 technicians enable LUGONG could always deliver superior quality products and making great efforts to become the best brand in China.

QUALITY ASSURANCE

quality assurance

As the perfect quality control system been established and produce procedures been strictly followed inside the group, the performanceandcoretechnology of product got secured, also make us in the leading position of the industry in China and well received by users.

TRACKING SERVICES

tracking services

As the perfect quality control system been established and produce procedures been strictly followed inside the group, the performanceandcoretechnology of product got secured, also make us in the leading position of the industry in China and well received by users.

Our Advantages

LUGONG has a domestic network of hundreds of dealers in over 30 provinces. Globally, LUGONG products have been hot-selling in dozens of countries and regions-Southeast Asia, Middle East, Russia, Africa, South America and so on.And LUGONG is continuing to expand the dealer network all over the world. We are going to improve the service quality of dealers and bring best quality products to customers abidingly.t

Support

Support for Distributors

1.Provide more product added value to help dealers better understand products and open up local markets.
2.Lugong International Trade Team has professional technicians to provide all-round technical and after-sales support.
3.For stable dealers in foreign regions, Lugong provides multi-level publicity support, including Facebook page promotion, customer referrals, and exhibition support.
4.Help foreign dealers to establish spare parts warehouse.

After-sale service

1. 24-hour online technical support;
2. The whole vehicle is guaranteed for 1 year (except for wearing parts);
3. If there is a problem during the warranty period, spare parts will be provided free of charge (delivered with the cabinet or the customer pays the freight);
4. Regularly visit customers and solve problems on site.

Cabinet loading scheme

1. Under normal circumstances (standard configuration), a 40-high cabinet can accommodate 2 sets of 920/2X930/1 930+1 938 The models below 930 can be installed with two sets, the models above 930 can be matched with two models below 930, and only one set can be installed on the 946 and 3-ton machines
2. Consult the technology for the specific order loading situation, and pay attention to whether there will be hoisting fees and steel wheel fees